Customer Support
Returns & Warranty
Return, RMA, defect-warranty, and shipping-damage guidance for hardware purchased from Anthem One.
Return authorization
Contact Anthem One before returning any product. Returns require an authorized return process so that routing, eligibility, and shipping instructions can be confirmed.
Return timing
Return eligibility is measured from the invoice date and is subject to the applicable distributor return policy. Opening or activating a PICO product does not automatically void return eligibility.
Defective products
PICO headsets include a one-year defect warranty. Anthem One initiates eligible RMAs through its authorized distribution partner and coordinates the applicable return and replacement process.
Return shipping and fees
Return shipping treatment depends on the reason for return and the applicable authorization. Defective-return labels and replacement shipping may be provided for eligible warranty claims. Anthem One does not advertise or guarantee free returns for non-defective merchandise.
Shipping damage
Report shipping damage immediately. Keep the product, packaging, and shipping materials until Anthem One confirms next steps because they may be needed for a carrier or freight claim.